Pros-Services strives to provide its customers with the highest quality Internet service available and at the same time respect the standards that have been created within the Internet community. To that end, certain activities and conduct is inappropriate or abusive and cannot be tolerated on the Pros-Services network.; Pros-Services’s AUP (Acceptable Usage Policy) is designed to give our customers and users a clear understanding of what Pros-Services expects of them while using the service. All users of Pros-Services's Internet service must comply with this AUP and our TOS (Terms of Service).; Violation of system or network security are prohibited and MAY RESULT IN CRIMINAL AND CIVIL LIABILITY. We will investigate incidents involving such violations and this may involve law enforcement Authorities if a criminal violation is suspected.; As a great majority of Pros-Services customers are not aware of these policies, here's what violations of ISP's AUP constitute:
- Using the Service to gain unauthorized access to any computer systems.
- Using the Service to transmit any material (by email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, state, national or international law, or any rules or regulations that relates to Electronic Transfer of Information.
- Using the Service to interfere with access to the Internet by other parties or disrupt the network used by ISP.
- Using the Service to harm, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, race, ethnicity, age, or disability.
- Using the Service to transmit any material (by email, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property.
- Using the Service to harass, threaten, embarrass or cause distress, unwanted attention or discomfort upon another.
- Reselling the Service without ISP's authorization
- Adding, removing or modifying identifying network header information in an effort to deceive or mislead.
- Using the Service to transmit any unsolicited bulk email is prohibited.; Activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email, whether or not that email is commercial in nature, is prohibited.;
- Using the Service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of ISP or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data.
- Using the Service to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
- Using the Service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
- Using the Service to harm minors in anyway.
Pros-Services is entitled to treat any breach of these Acceptable Use Policies as a breach of the Subscription Agreement, and may exercise all remedies provided therein. If IDM finds a violation of the above utilizing Pros-Services's mail servers or originating from its IP addresses, Pros-Services has the right to immediately suspend that customer's account without prior notice or warning and may also lead to other legal proceedings. The account won't be reactivated unless enough guarantees are supplied.; NONE OF THE ABOVE-MENTIONED SECURITY PROBLEMS ARE EVER ACCIDENTAL, AND NORMAL USE OF INTERNET SOFTWARE SUCH AS BROWSERS AND EMAIL PROGRAMS WILL NEVER CAUSE A PROBLEM. ALL OF THE ABOVE ACTIONS ARE DELIBERATE AND INTENTIONAL AND IN MANY CASES REQUIRE SOPHISTICATED PROGRAMS AND KNOWLEDGE.; Pros-Services reserves the right to modify the Policy at any time, effective upon posting of the modified Policy to this;URL.; Hoping to provide you with wider and better services , we would like to thank you for your support.; For any additional information, please do not hesitate to contact our call center, available 24 hours per day at +961 1 547 888 or email us at [email protected].
SHARED BROADBAND INTERNET ACCESSFAIR USE POLICY v2.0 – June 6, 2014UNLIMITED ACCESS / UNLIMITED TRAFFIC Pros-Services defines UNLIMITED ACCESS / UNLIMITED TRAFFIC hereafter referred to as UNLIMITED, for the Shared Broadband Internet Access, as being on the Internet as often as you want, for as long as you want during the publicized UNLIMITED period, provided that you are actually sitting in front of the computer and actively using the service, within the same household. Under this definition, you should not share the bandwidth with other users and should refrain from downloading and/or distributing copyrighted material without the permission of the owner(s) or engaging in heavy download activity.
WHY A FAIR USE POLICY? Pros-Services’s Broadband Internet Access was made available at a reasonable cost based on the principle of sharing resources among subscribers; the resources being the network, the local and the international bandwidth.; While the vast majority of our customers use our services considerately and their usage levels during peak hours don't disproportionately affect the shared network capacity, we know that a very small number of subscribers use an excessive amount of network bandwidth at peak time. Those users engage in substantial continuous download activity of a level greatly exceeding the norm for a residential service, to an extent that can impair the performance of the network, decreasing thereafter the speed of the broadband service available to all other users.; To guarantee that all the subscribers of Pros-Services have an enjoyable experience while using the Internet, Pros-Services has put in place the Fair Use Policy (FUP) to ensure that there is an optimal service for all subscribers and that the service is fairly used by everyone.
HOW DOES THE FAIR USE POLICY WORK? Pros-Services will be monitoring the network and tracking Internet bandwidth use (capacity and not content) for each subscriber account over time, and will be dynamically computing the average subscriber consumption per day and per month for all subscribers of the same account type.; If an account’s usage exceeds the limits Pros-Services deems fair and reasonable for a residential broadband service during given periods, these limits being THREE TIMES the computed average subscriber consumption for the subscriber’s specific account type, Pros-Services will apply daily and monthly speed limiting restrictions during these periods to the account in question, where daily limiting restrictions are reset every day and monthly limiting restrictions are reset at the end of the subscription’s billing cycle. If the usage for this account continues to be very high during these periods, Pros-Services reserves the right to modify or stop the service (or any part thereof), either temporarily or permanently, without any prior notice.
WHO WILL BE AFFECTED? The Fair Use Policy applies to all the products and services provided by Pros-Services, these services being the ADSL, 3G, Wise, mobi, WiGo iFly and any other service that might be offered in the future and / or listed on Pros-Services’s website.; ONLY very few subscribers who make inappropriate use of the service will however be affected by this policy. The rest of the subscribers who do not for example constantly download or upload videos, songs or very large file are unlikely to be affected by the Fair Use Policy.
Personal identifying information we collect and use We collect personal identifying information regarding our customers, including information customers give us, information collected as a result of the customer’s relationship with us and information we obtain from other sources. Examples include name; address; e-mail address; telephone number; company name; billing, payment, usage, account information (including credit card numbers or Bank Account details for customers who have explicitly applied for automatic Credit Card Withdrawal or Bank Account Withdrawal with Pros-Services); We also collect personal identifying information that our Web visitors choose to provide to us (e.g., name, address, telephone number, e-mail address, Company Name etc…) when registering on our Web site; ordering Pros-Services-offered products or services; sending us e-mail; responding to our surveys; entering contests; or in connection with online ordering or billing functions.; We use the personal identifying information of a customer to provide, confirm, change, bill, monitor and resolve problems with the quality of Pros-Services-offered products and services. We also use the personal identifying information of a customer or Web visitor to develop, market and sell our products and services.; We may aggregate the personal identifying information of different customers or Web visitors to produce data about a group or category of services, customers or Web visitors. For example, we might use aggregate data about the types of services our customers have generally purchased at the same time in order to develop attractive bundled service offerings. Such aggregate data, however, will not reflect any personal identifying information of any specific customer or Web visitor.
Personal identifying information we disclose to third parties We do not provide personal identifying information to third parties for the marketing of their products and services without your consent.; We may provide personal identifying information to third parties where required to provide certain Pros-Services-offered products and services.; We may also provide personal identifying information to third parties who perform functions or services on our behalf. Examples include shipping companies or Postal Services Companies who deliver Pros-Services products; Pros-Services-authorized agents who market and sell Pros-Services-offered products and services on our behalf; and advertising companies, who provide analysis and advertising services.; When we provide such personal identifying information to third parties to perform such functions or services on our behalf, we require that they protect personal identifying information consistent with this policy and do not allow them to use such information for other purposes.; We may, where permitted or required by law, provide personal identifying information to third parties (including credit bureaus or collection agencies) without your consent:
* To obtain payment for Pros-Services-offered products and services, enforce or apply our customer agreements, and/or protect our rights or property.
* To comply with court orders, subpoenas, or other legal or regulatory requirements.
* To prevent unlawful use of communications or other services, to assist in repairing network outages.
* To notify a responsible governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay.
When contacting Pros-Services, a customer’s name and telephone number may also be transmitted and displayed on a Caller ID device unless the customer has elected to block such information.
Customer Proprietary Network Information In the normal course of providing Internet services to our customers, we collect and maintain certain customer proprietary network information, also known as "CPNI". Your CPNI includes the types of Internet services you currently purchase, how you use them and related billing information for those services. Your telephone number, name and address are not CPNI.; Protecting the confidentiality of your CPNI is your right and our duty. We do not sell trade or share your CPNI with anyone outside of Pros-Services or with anyone not authorized to represent us to offer our products or services, or to perform functions on our behalf except as may be required by law or authorized by you.; As a general rule, we are permitted to use CPNI in our provision of Internet services you purchase, including billing and collections for those services. We are permitted to use or disclose CPNI to offer Internet services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons such as a court order, to investigate fraud or to protect against the unlawful use of our Internet network and services and to protect other users.; WHAT ONLINE INFORMATION WE COLLECT, HOW WE USE IT AND HOW YOU CAN CONTROL ITS USE
Web usage information we collect and use When Web visitors access our Web site we automatically receive certain "Web usage" information. For example, our Web servers automatically collect the visitor's IP address, the visitor's Web browser and operating system types, and the identity of the Web page from which the visitor's browser entered our Web site. In addition, we may collect other Web usage information, such as the amount of time spent on such Web pages and whether the browser re-visits our Web site/pages.; We use Web usage information to facilitate and enable the functioning of our Web site and to expand and improve our Web visitors' online experience. We may also aggregate such Web usage information with other visitors' Web usage information to assess trends and better design, monitor and otherwise improve our Web site, as well as to focus our marketing efforts.; In some cases we may combine Web usage information related to your access to our Web site with personal identifying information. We use the combined information to provide our customers and Web visitors with a better online experience by providing customized features and services and to market and provide advertising about goods and services that may be of particular interest. Once combined, the resulting data is protected as personal identifying information as described in this policy.
Our e-mail marketing practices We periodically send customers news and updates via e-mail regarding Pros-Services services, products, and special promotions. Every marketing e-mail we send contains instructions and an opt-out link that will allow you to stop additional Pros-Services marketing e-mails.; We do not provide your e-mail address to third parties for the marketing of third-party products.; Our policy on online access by children; We comply with all applicable laws and regulations, including the Children's Online Privacy Protection, which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13.
Online privacy education We care about the privacy of our customers and Web visitors and strive to provide you with relevant information to help you learn how better to protect your privacy and security while online.
Pros Services Limitation of Liability
Pros Services reserves the right to modify or change its services' prices, terms and conditions without prior notice according to the market requirements.
Inappropriate Account usage
This service may only be used for lawful purposes. Materials and/or transmissions in violation of Lebanese Republic regulations is prohibited. This includes, but is not limited to, any hacking activity, threatening or obscene material, or material protected by trade secret.
Pros Services or other relevant authorities may determine from time to time inappropriate usage of this account and the privilege may be revoked at Pros Services discretion. Should this occur, the Customer will be informed in writing of this action.
Customers sending massive e-mails (commercial or junk) will not be tolerated and will result in their automatic account termination.;
Misuse of Information
Use of any information obtained via this service is at Customer’s risk. Pros Services specifically denies any responsibility for the accuracy or quality of information obtained through its service.;
Security and Privacy Violation
For security reasons, Pros Services strongly recommend to its Customers after activating their account to change the login password through the interactive on-line service available on the Pros Services web site.
Even though equipped with high-standard security devices, Pros Services cannot be responsible for security problems, privacy violation, junk e-mail or any damage that may arise to the Customer due by the action of hackers or network trouble-makers.;
Pros Services internal e-mail database
Pros Services has created its own commercial email data base for its internal use. In case the Customer wants to remove his name from Pros Services internal database, he shall send his request to;[email protected]
Pros Services Mail Box & E-mail Size Limitation
The user's E-mail addresses provided by Pros Services is considered by the company as an official mean of communication.
Pros Services DSL account offers 1 Mailbox of 250 MB of storage capacity, The outgoing/incoming emails that can be sent/received are maximum 30 MB (including the headers), each e-mail could be addressed to a maximum of 20 different addresses at a time, in order to limit unsolicited usage of e-mail.
A warning message to the users will be sent when they reach 80 % of their capacity. Each email message received for a full mailbox, will be rejected with a "Mailbox Quota Exceeded" error message.
With respect to the service provided, Pros Services makes no warranties of any kind, whether expressed or implied, including any implied warranties or fitness of the Pros Services service for a particular purpose. Pros Services takes no responsibility for any damages suffered by the Customer including, but not limited to, lost savings, lost profits or lost opportunities, loss of data from delays, nondeliveries, misdeliveries, or service interruption caused by Customer’s errors and/or omissions or any other unpredicted cause.
Send all correspondence to Pros Services sal, Mousharafieh, Michel Zakkour street, Beirut, Lebanon.;
Direct all questions via e-mail to: [email protected]
Account Renewal, Suspension or Cancellation
The contract is valid for 1 month. It will be automatically renewed under the same conditions unless Pros Services is notified by the Customer 7 days before the end of the month.
The Customer can Cancel or Suspend his account at any time, by sending a written notice to Pros Services, via e-mail to the Customer Support to;[email protected];or a FAX to;(01) 01-547 888
Cancellation terminates completely the access to the service. Suspension maintains the Customer’s username and mail-box active on the Pros Services server for a period of 3 months.
Pros Services reserves the right to cancel the access to the service with written notice, reimbursing unused fees where appropriate on a pro-rated basis 15 days prior to the contract terms.
Conditions for Account Activation
* copy of ID
* For Credit Card customers: copy of a valid Credit Card or Credit Card form provided by Pros Services
* For Direct Bank Withdrawal customers: Direct Bank Withdrawal form provided by Pros Services to be filled and approved by the customer’s bank;
Direct Debit Customers
The account of Customers paying through Direct Bank Withdrawal will be activated only upon the receipt of the Direct Bank Withdrawal signed by the Customer’s bank.;
Credit Card Customers
When the Credit Card expires, the Customer must send to Pros Services a signed copy of the new Credit Card, otherwise his account will be automatically suspended.
In the event that a Credit Card charge is denied, the Customer will be notified and must render payment in cash. Late payment will result in a 10% surcharge penalty on the balance amount.
Pros Services monthly services shall be paid in advance. Pros Services Billing cycle is calculated on a 30-days basis, starting the beginning of the month. Subscriptions effected in the middle of the month for the first period will be charged pro-rata, accordingly.;
Connection hours not used during any given month will not be transferred or credited to any other month.;
Customers exceeding their purchased monthly connection time will be billed by electronic mail the next month.;
Customers prepaying in months increments will be billed for additional hours the next month at the current rate.;
In case of returned payment, Pros Services is authorized to automatically stop the Customer’s account.;
In case of any misuse by any Pros Services internet user and you desire information about such customer, kindly note that such information is highly confidential and cannot be disclosed to any other party, without an official request from the Public Prosecutor before the Court of Appeal in Beirut.;
Upon receiving the official request (signed and stamped), Pros Services will take 48hrs to 5 working days to disclose the requested info provided, it is available in its log files.;
For further clarification, please feel free to contact Pros Services head Office.;
Saving your Credit Card or Debit Card details in an encrypted and well protected environment will allow you, when needed, to make payments to Pros Services in a very simple, fast, yet highly secure method.;
Card Data will be encrypted and stored only at the Payment Gateway (Bank JTB), in a highly secure environment compliant with worldwide norms and regulations. Pros Services will only store a secure and unique identifier: The “Token”, generated by the Payment Gateway. Only the cardholder can initiate a transaction, authorizing Pros Services to use this Token in order to process a payment due to Pros Services.;
By saving the Credit Card or Debit Card information, you will no longer need to provide the full card data every time you make a purchase or a refill. You will only have to provide your card’s CVV number for every payment. The unique Token is the only card related information that Pros Services will pass to the Payment Gateway in order for a payment to be collected.;
By providing your CVV number at the Payment Gateway’s page, you are authorizing Pros Services to charge that card with the due amounts related to a purchase or a refill through Pros Services website.;
You can remove a saved card at any time through Pros Services website. Removing a saved card however, does not in any means revoke Pros Services right to unsettled amounts incurred in connection with services offered by or through Pros Services and does not entail any modification to these services.;
Pros Services will process all payments in US Dollars. Where your payment through the saved Debit Card or Credit Card involves a currency conversion, by saving a Debit Card or a Credit Card you consent to and authorize the card issuer bank to convert the currency accordingly.;
In connection with your use of Pros Services website, your Account, or Pros Services Services, or in the course of your interactions with Pros Services, a User or a third party, you will not:;
§ Use your Account or the Services in a manner that Pros Services, Credit Card or Debit Card issuer or our bank acquirer and/or payment processors reasonably believe to be an abuse of the bank’s reversal process, credit card system or a violation of credit card association rules
§ Use the Service to test credit card behaviors
Idle Days Policy
Purchased Idle Days:
Idle Days accumulated by activating one or more pause cards. These Idle Days allow an ADSL line to remain valid while the Internet subscription is not renewed. An ADSL line without remaining Idle Days, or without an active Internet subscription is considered as expired and will be canceled.
1. The Pros Services Idle Days policy applies to Prepaid ADSL accounts.
2. Purchased Idle Days accumulate from month to month when one or more pause cards are activated into the account.
3. A subscriber can fill in any number of Pause cards into an account. Unused Pause cards will be added to the Pause cards queue.
4. When the number of Purchased Idle Days reaches 5 for an account, the system will automatically activate one of the cards pending in the Pause cards queue and a number of Purchased Idle Days corresponding to the account’s subscription plan is added to the account’s already available Purchased Idle Days balance.
5. If the number of available Purchased Idle Days in an account is above 5, all Pause cards filled into that account will be added to the pending Pause cards queue. The balance of Purchased Idle Days will remain unchanged. If the number of available Purchased Idle Days in the account is less than or equal to 5, one Pause card will be activated and a number of Purchased Idle Days corresponding to the account’s subscription plan is added to the account’s already available Purchased Idle Days balance; the remaining Pause cards will be added to the pending Pause cards queue.
6. If a subscription expires by quota, and is renewed before the expiry of the subscription’s 30 days time period, remaining unused days will not be considered as Idle Days, and will not be added to the account’s Idle Days balance.
7. Only Purchased Idle Days acquired by activating a pause card will be added to an account and will accumulate.
8. If an account’s Internet subscription expires by Quota, the system will start deducting from the remaining Purchased Idle Days. When all Purchased Idle Days are consumed, i.e. when the number of remaining idle days reaches ZERO, Pros Services has the right to cancel the DSL account without any prior notice.
Pros-Services is offering the Parental Control service to protect your family at home from being exposed to illegal and inappropriate adult content, including gambling, violent and sexually-based material. This solution, when activated, allows parents and caretakers to block adult content accessed through their ADSL connection provided by Pros-Services.; This solution will only protect the devices connected to the home network, while the Parental Control service is active, properly configured and turned ON for the home network’s Internet connection. The solution cannot protect devices connected to the mobile GSM network even if the device is located inside the home, and cannot protect devices connected to any other wired or wireless network outside the home.; Access to and management of the Parental Control Service is obtained through the use of the Internet connection’s username and password. The account holder, being the parent or caretaker is responsible for maintaining the confidentiality of their password and account information. The account holder is responsible for all activities that occur within the account and agrees to notify Pros-Services immediately of any, or suspected, unauthorized use of the account.; Pros-Services will not be responsible in any way for any loss, or failure of the product, that may be incurred as a result of any unauthorized use of the account and password.; Pros-Services does not warrant, guarantee or make any representations regarding the use, or the results of use of the Parental Control solution, or written materials in terms of accuracy, reliability, correctness, completeness, currentness or otherwise. IDM does not warrant that the Parental Control solution will prevent total access to offensive, inappropriate or obscene material of any description.; Pros-Services Parental Control solution is designed to help the parents and caretakers to protect their family; however the solution is not intended to replace the supervisory activities of the parents and caretakers, and does not by any means relieve the parents of their duties and responsibilities for the supervision of their children’s actions and care for their wellbeing, online safety and security.; Pros-Services strongly advise the account holder to get acquainted with Best Practices for Parents and Caretakers to protect their children online. Many helpful resources offering detailed advice about online safety and security for families can be found on the Internet.